CRM / Business Processes / Analytics
GET EIGHT: CRM for 40+ large companies
From December 2016 to December 2018, personally contributed to CRM implementations for more than 40 large companies served by GET EIGHT. Defined the implementation concept: how the CRM would be structured and how company processes would run within it.
Role type
Business Analyst → Senior Business Analyst
About this case
The 40+ companies represent projects in which I personally participated and defined the CRM and process concept. Some details are withheld under confidentiality agreements.
Challenge
The work required adapting CRM and business processes to different teams, sales workflows and analytics requirements.
What was done
- 01
Defined the implementation concept, including the CRM structure and how company processes should work.
- 02
Personally contributed to amoCRM / Kommo and Zoho implementations.
- 03
Automated sales processes.
- 04
Developed end-to-end analytics.
- 05
Built custom CRM solutions.
Results
- From December 2016 to December 2018, CRM and business processes were implemented for more than 40 large companies with my personal involvement.
Tools and methods
amoCRM · Kommo · Zoho · CRM automation · sales processes · end-to-end analytics
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